Delete your account

1.Delete your account in the app

The quickest way to delete your account is from within the Prudential Health app:

1. Open the Prudential Health app and sign in.
2. Go to Profile → Settings.
3. Tap Delete account.
4. Confirm it's you by entering the one-time password (OTP) we send to your registered mobile number.
5. Confirm the permanent-deletion prompt.

Deletion requires this fresh OTP verification for your protection. Once confirmed, your account is deactivated immediately and you are signed out on every device.

2.Request deletion without the app

If you can no longer access the app (for example, you changed your phone or removed the app), you can request account deletion by email:

3.What happens when you delete

The moment your deletion is confirmed:

• your account is deactivated and all sessions on all devices are signed out;
• push notifications stop and the app's local data on your device is wiped;
• a 30-day grace window begins during which sign-in is blocked — if you change your mind, our support team can restore the account within this window.

After 30 days your account is permanently erased: your profile (name, phone, email, photo), step and healthy-day records, health-platform connections, calculator results, notifications, consent records, location snapshots and sessions are all deleted. Permanent erasure cannot be undone. If you register again after erasure, you start with a fresh account.

4.What we must retain

Some records survive account deletion because the law or the insurance relationship requires it:

• Your policy and covered-member records remain with us as insurer records, retained for the periods IRDAI regulations and other laws require, with the link to your deleted app account removed.
• Security audit logs are kept without any personal identifiers beyond an internal reference number.
• Any healthy-day count already pushed to the policy administration system stays at its last value, because an earned premium discount belongs to the policy.

Deleting your app account does not cancel your insurance policy. Full details are in our Privacy Policy.

5.Health Connect / Apple Health permissions

Deleting your account does not revoke the permissions you granted in Health Connect (Android) or Apple Health (iOS). After deleting your account, please also remove Prudential Health's access in your device's health settings.

6.Contact